In most cases orders will be dispatched to Correos (Spains postal service) for delivery within 1-3
working days. Shipping times will depend on your location, please see
Spain & EU within 2-4 working days, after dispatch.
International Usually within 3-7 working days, after dispatch.
PLEASE NOTE! Orders placed before 9th July (Week 28) Won't be dispatched until 10th July! This is much longer than our usual delivery times but the great news is we'll be getting in lots of new products; & re-stocking bestsellers too.
Although we use all reasonable means to ensure that your order is
delivered within a specified time, we cannot accept responsibility for
late deliveries due to circumstances outside of our control. We will do
our best to inform you of any unexpected delay.
Sometimes there is a delay in the system, especially for international orders. Please double check your tracking number and refresh the page. If it still does not work you will need to try again in a few hours.
Our customers are generally not required to pay any additional taxes, as we collect VAT on all our Sales, in accordance with EU law. But
laws vary depending on your specific location. If you have any doubts
please consult local customs charges in the country of your residence.
EU Customers; Our stock is warehoused in Spain, therefore all orders are dispatched from Spain. All import duties have already been paid by us and VAT is collected by us on all sales in accordance with EU law.
If you change your mind, then it´s no problem to return your purchase
for a refund, our policy lasts 14 days.
If 14 days has passed since you
have received your purchase, then unfortunately we can no longer offer you a refund. To be eligible for a refund just send us an email within 14 days of your purchase and we will reply with instructions for returns.
In the rare circumstance that you receive a faulty item, we will of course offer you a refund or exchange. Please email us with a photo of the fault and let us know if you would like a replacement or if you prefer a refund. We will get back to you with further instructions.